Refund & Return Policy

At SMT World, we take pride in delivering only original, authentic, and imported products.
We act strictly as an importer and reseller, not as the manufacturer. Therefore, we are not responsible for product ingredients, composition, or manufacturer-related issues.

Customer Responsibility Before Purchase

Before placing an order, customers are advised to:

  • Review product ratings and information online (e.g., Google).
  • Ensure you are not allergic to any ingredient in the product.

Since we are not the manufacturer, we do not take responsibility for skin reactions, allergies, or any side effects.

Artificial Jewelry Disclaimer

We also sell artificial jewelry. Please note:

  • No guarantee is provided regarding color change or dullness.
  • Artificial jewelry can be affected by moisture, sweat, perfume, and water exposure — this is normal.

No False Claims

  • We deal only in original brands.
  • No refund or exchange will be accepted based on false claims that a product is not original.
  • Products that do not include manufacturer seals are not eligible for return or exchange.

Return & Exchange Eligibility

You may request a return or exchange only if:

  • The product is sealed, unused, and in the same condition as received.
  • The product packaging is intact.

Important:
All complaints related to damage, leakage, missing items, or defects must be reported within 48 hours of receiving the parcel.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items
    (beauty products, lingerie, nightwear, handwash, dishwash, jewelry, etc.)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards are non-returnable

Return Window

If you receive a damaged, defective, or wrong product:

  • You have 2 days (48 hours) from delivery to request a return.

To qualify:

  • The item must be unused and unopened
  • Must include receipt or proof of purchase

How to Request a Return

Contact us via:

📧 Email: support@smttrader.com
💬 WhatsApp: +92 314 4345405
📱 Facebook or Instagram (official pages)

Our support team responds within 24–48 hours.

You will receive detailed return instructions after approval.
Items sent back without approval will not be accepted.

Refund Process

  • Refund will be issued only for the amount you paid, not the retail/original price.
  • Delivery charges are refundable only if the error was on our side
    (damaged, wrong, or missing product).
  • For voluntary returns, only the product amount is refunded.
    Delivery charges are non-refundable.
  • Refunds are processed within 14 days after receiving the returned item.
  • Refunds are issued via bank transfer.
    The time it takes to reflect will depend on your bank/payment method.

Right to Refuse Service

SMT World reserves the right to:

  • Refuse service
  • Cancel orders
  • Decline returns/exchanges

at our discretion, without prior notice.

Additional Shopping Benefits

🚚 Free Shipping: On orders above Rs. 5000
🔄 Easy 2-Day Exchange & Return
🔐 Secure Checkout
💳 Verified & Secure Payment