FAQ

Orders are usually delivered within 2-4 working days. During campaigns or high-volume periods, delivery may take 2-5 working days

Yes, we offer nationwide delivery across Pakistan

All across Pakistan, shipping costs are Rs. 199. For orders over Rs.. 5000, delivery is FREE.

We can only process return or exchange requests within 7 days of delivery. Unfortunately, we are unable to accept returns or exchanges after this period

Please refer to our Return & Exchange Policy for return and exchange requests.

Yes, we do provide refunds. Once we receive and inspect the returned item, the refund will be processed as per our Return & Exchange Policy.

For the complete return process, please refer to our “Return & Exchange Policy”

Please contact us at 0314-4345405 with your Order Number and clear photos of the product if you receive a damaged or defective item. After reviewing the case, we will arrange for a replacement or refund. We regret to inform you that shipping and handling charges are non-refundable.

Yes, if your address is incomplete or outside standard delivery areas, we may require an advance payment to process and dispatch your order.

Orders above Rs. 25,000 require a 10% advance payment.If two previous orders are returned, a 50% advance payment will be required for the next order.

Your tracking number will be emailed to you once your order has been processed. You can check the status of your package by visiting the courier company's website and entering your tracking number.

You can pay via Cash on Delivery (COD), Mastercard, Visa, Raast ID, or direct bank transfer.For bank details, please contact us at 0314-4345405.

You can verify the authenticity of our imported products by checking the barcodes. We guarantee that all our products are 100% original and sourced from the Company or an authorized distributor

The voucher will be valid for 2 months and will expire after that.